Privacy Policy

Natural Health Essentials LLC ("Company," "we," "us," or "our") operates the website at naturalhealthcleanse.com (the "Site"). This Privacy Policy describes what personal information we collect, how we use it, who we share it with, and your rights regarding that information.

By using this Site or placing an order, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information you provide directly

When you place an order or contact us, we may collect:

• Name — first and last name for order fulfillment and correspondence.
• Email address — for order confirmations, shipping notifications, and support.
• Shipping address — to fulfill and deliver your order.
• Order details — product(s) ordered, quantity, price, and transaction date.
• Support communications — any messages you send to our support team.

Payment information

All payment transactions are processed by Stripe, Inc., a PCI DSS-compliant third-party payment processor. We do not receive, store, or have access to your full credit or debit card number, CVV, or bank account details. Stripe's privacy policy governs their handling of payment information and can be reviewed at stripe.com/privacy.

We may receive limited, non-sensitive transaction metadata from Stripe (such as the last four digits of a card, card type, and billing postal code) for order management and fraud prevention purposes.

Information collected automatically

When you visit the Site, we or our service providers may automatically collect certain technical information, including:

• IP address — used for security, fraud prevention, and analytics.
• Browser type and version.
• Device type (desktop, mobile, tablet).
• Pages visited and time spent on the Site.
• Referring URL — the page you came from before visiting our Site.

Cookies and similar technologies

We use cookies and similar tracking technologies to operate the Site and understand how it is used. Cookies are small text files stored on your device. Types of cookies we may use:

• Essential cookies — required for the Site to function (e.g., shopping cart, session management). You cannot opt out of these without disabling the Site.
• Analytics cookies — help us understand traffic patterns and how visitors interact with the Site. This data is aggregated and does not identify you personally.
• Marketing/advertising cookies — may be placed by third-party advertising platforms (such as Meta or Google) to enable targeted advertising and measure ad performance.

You can control cookies through your browser settings. Note that disabling certain cookies may affect Site functionality. For more information, visit allaboutcookies.org.

2. How We Use Your Information

We use the information we collect to:

• Process, fulfill, and ship your orders.
• Send order confirmations, shipping notifications, and tracking updates.
• Respond to your customer service inquiries and support requests.
• Process returns and refunds per our Refund & Returns Policy.
• Prevent fraud and protect the security of our Site and customers.
• Comply with applicable legal obligations.
• Improve our products, Site, and customer experience.
• Send marketing communications, where you have opted in or where permitted by law. You may opt out at any time.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We share information only in the following limited circumstances:

• Payment processing: With Stripe, Inc. to process your payment securely.
• Order fulfillment & shipping: With shipping carriers (e.g., USPS, UPS) as needed to deliver your order.
• Email service: With our email platform provider to send transactional and support emails.
• Analytics: With analytics providers (in aggregated or anonymized form) to understand Site usage.
• Legal compliance: When required to do so by law, court order, or governmental authority, or to protect our legal rights or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you of any such change.

All third-party service providers are contractually required to handle your information securely and in a manner consistent with this Privacy Policy.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. Order records are typically retained for a minimum of five (5) years for accounting and legal purposes. Support communications are retained for a reasonable period to resolve disputes. When information is no longer needed, we securely delete or anonymize it.

5. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions (e.g., we may need to retain records for legal compliance).
• Opt-out of marketing: Unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.
• Data portability: Request a copy of your data in a portable format where technically feasible.

To exercise any of these rights, contact us at support@naturalhealthcleanse.com. We will respond within 30 days. We may need to verify your identity before processing your request.

7. Children's Privacy

This Site is not directed at children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete it. If you believe we have collected such information, please contact us immediately.

8. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

10. Contact